Bigpond Not Able to Send Attachment File

Should you not be able to use your Bigpond email to attach and send any files, there may be a number of reasons for this, most of which can be easily rectified. The first thing to confirm is the state of your internet connection. When the internet connection is either weak or unstable, it is possible to miss out on sending emails coupled with attachments too. Make sure that your device is connected to a network and then try sending the email again. In case your connection is not the problem, the next thing to check is the size of the attachment that you are trying to send. Bigpond has certain limitations on the size of files that can be sent via email. Most email service providers have a 25MB file size limit, though Bigpond might have different variations on this number. If sending files through email seems like it isnt working, try zipping the files or uploading them onto file-sharing sites like Google Drive or Dropbox.

Another thing that happens with regularity is the configuration of email services. In the event that the outgoing mail server settings (SMTP) are not correct, sending emails would not be successful. It is important to verify the SMTP setting information found within the email client to make certain it is aligned with what Bigpond recommends. Please use smtp.telstra.com and enable SSL/TLS on ports 465 or 587. If this is also of no help, you might want to check whether your email account was suspended or blocked because of reaching sending thresholds or some security issue. In this case, it is also useful to contact Bigpond customer support in order to solve the problem faster. They might be able to help with identifying the cause of the issue and restore your ability to send attachments again.

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