Metrics to Track for Verified WhatsApp Sales Chat and Agent Performance

Monitoring live chat data on WhatsApp, such as response and resolution times, is critical to maintaining high chat service level standards for your company. It's also a wonderful method to keep track of your WhatsApp customer service reps' agent performance to ensure they're giving clients the answers they need. You've got WhatsApp Business (either the free app or the API), your customer care workers are educated and ready to go, and you're ready to launch.