The Ultimate Handbook for Conversational AI | Macgence
Jun 17th, 2023 at 11:51 Services Noida 105 views Reference: 129
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Conversational AI is a technology that blends interactive technologies with Natural Language Processing (NLP) and machine learning (ML) techniques to provide human-like interaction. It involves user input, natural language processing, machine learning, and response generation. It is being used across various industries such as healthcare, finance, and retail, enhancing the customer experience in a personalized and engaging manner. Benefits of these include reduced costs, language and multilingual support, and improved customer service. Challenges include contextual understanding, privacy and security concerns, and user acceptance. Chatbots and Virtual Assistants like Siri and Alexa are examples of these.
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